Posts by Damian Christie
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Damian Christie talks to Brenda Leeuwenberg about the new NZonscreen.com project, which makes available selected NZ film and television from the past and present, for free.
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David Slack and Damian Christie talk to Bjørnstjerne Christiansen of the Copenhagen based art collective Superflex, about the new exhibition "If Value Then Copy" on at Auckland's Artspace on K' Road, including Superflex's 'Free Beer' project.
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Russell Brown talks to Headless Chickens' founder Chris Matthews, about the reformation and return of the band.
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...in which Craig Ranapia gets an offer he can refuse, and watches a magic show in a nudist camp.
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Come on Damian, did you get her fired? You brought her into your story, how did it end for her?
Since you're harping on about it Shep :) No, I didn't, or at least I don't think I did. I don't really have a vested interested in getting some Air NZ staffer fired - but Air NZ certainly know who it was, and everyone who reads this blog knows what she said, so it's up to the company how they handle their internal stuff. I dare say she's not up for promotion any time soon...
Louise: I really like your story. It's simple, and it shows how good customer service should work. It was your husband's mistake, but a little 'above and beyond' service from both Matterhorn and Video Ezy meant everything worked out great when it could've easily been otherwise. You're on the short list.
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That IS a good one if it's the chain I think it is.
(Sigh... gives up and logs off for the weekend...)
Fine, submit whatever stories you want then, see if I care... There were plenty of suitable ones on the original thread.
It seems most common for "good customer service" stories to start with things going wrong, then being fixed by the serviceperson -- it would be nice to think that having things run smoothly and pleasantly is just the norm.
Yeah, see when I worked in a hotel, back in my student days, I sort of figured it was my job to go out of my way to give people a really enjoyable experience (though not quite as enjoyable as my colleague, a funny little Laotian man who took forever to make his Room Service deliveries to lonely businessmen, but seemed to earn an awful lot in tips each night - strange...).
So if that meant running errands I wasn't strictly supposed to, or dealing with unusual requests, then so be it.
I remember one night getting a call asking for a tub of soft butter and a bowl of whipped cream to be sent up to a room. Not on the menu, so I asked the Evil German Head Chef if he could sort it out. "Ha!" he scoffed, "It's for ze Dirty Sexing, I know it!"
"Can you just do it, please?" I said, although I tended to agree.
Turns out they just had fresh scones in their room.
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:) Cheers Noizy - but for the sake of clarity, I'm looking for GOOD customer services stories for once... from the guy down at the dairy who doesn't mind if you're 50c short, to the airline pilot who throws your keys out the window so your wife can drive the car home...
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Smart arse.
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...in which Craig Ranapia fell upon the new film adaptation of Brideshead Revisited as a bit of escapist camp, and instead found the election campaign -- with better production values.
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Damian Christie speaks to ANZ National's Chief Economist, Cameron Bagrie about the state of all things economic...