Further to my previous post I am utterly delighted to say that I have received a third copy of my November invoice from Ihug. It really is reassuring that they are so keen to ensure that I get bills from them, and it goes such a long way to making up for the poor service over the past two weeks. Who knows, I might pay them all.

I have received the same emailed invoice twice from Ihug in three days. They obviously can't control their own system. I will be checking to see that they don't charge me twice.

I have used Ihug for ten years and their support service has always been budget grade, as have their phone connections. However, overall they were good enough until the company was sold the first time. Since then the general standard has declined and on one occasion I signed up temporarily with another ISP just so that I could be online while Ihug sorted itself out. I certainly lost email in the recent debacle, and it has put me off the idea of signing up with them for phone services.